How to return
- Email [email protected] with your order number and the piece(s).
- We'll send a prepaid label within one business day (EU) or a return address (rest of world).
- Pack the piece with tags attached and drop it at the carrier.
- Refunds are issued to the original payment method within 5 business days of arrival.
What can't be returned
Personalised embroidery, earrings and pieces marked final sale cannot be returned. If a personalised piece arrives faulty, we will repair or remake it at no cost.
Exchanges
We don't process traditional exchanges — return the piece for a refund and place a new order. This is faster and avoids a second parcel crossing the world. If your size is sold out, write to us; we'll hold a piece from the next run.
Returns are free within the EU. Outside the EU, $18 is deducted from the refund. Original shipping is non-refundable unless the piece is faulty.